If a payment fails
If Stripe can't charge your card, your subscription enters a retry period:
- Stripe automatically retries for up to 14 days.
- Update your card via Manage billing & invoices in Stripe to resolve it before the final retry.
- If all retries fail, the subscription ends and you may need to start a fresh subscription.
Cancelling
You can cancel any time from the Stripe Customer Portal. After cancelling:
- Your subscription stays active until the end of the current period (no refund for the remainder).
- After that, your workspace moves to the Free plan (up to 10 active users).
- If you had more than 10 active users, the most recently enabled are disabled down to 10, and service for the rest pauses until you re-subscribe.
You can resume before the end date to avoid any interruption.